Terms & Conditions
TERMS & CONDITIONS
Please refer to the following information before placing an order with Chakao Ltd and familiarise yourself with our operational procedures relating to, but not limited to, delivery, refunds and returns policy.
We reserve the right to change these from time to time so for the avoidance of doubt, each time you access our website you will be deemed to have accepted the current terms.
Please be aware that our terms and conditions form a contract between us – Chakao Ltd (referred to throughout as we / us / our) and you the customer (referred to throughout as you / your).
ABOUT US
Chakao Ltd is registered as a UK limited company, operating from Mickering Farmhouse, Bye Lane, Downholland, Ormskirk, L39 7LS whilst providing all services to be found on this website.
Our company registration number is 16045921.
ELIGIBILITY CRITERIA
To use our website and make any purchase with Chakao Ltd you must be over the age of 18 and able to enter into a legally binding contract.
If you are under the age of 18 you must use this website under the supervision of a parent or guardian.
GDPR & DATA CONDITIONS
Chakao Ltd will use your data to fulfil any orders that you place with us and we only use your data with trusted third party service providers who help to fulfil your order.
By agreeing to our terms and conditions you agree to our privacy policy.
You understand that your data (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
ACCURACY OF INFORMATION
As a responsible, ethical and forward-thinking business we will make every effort to ensure that all information held on the website is accurate and up to date. Historical information is provided for customer reference only and we reserve the right to update or modify the contents of the website at any time.
It is the responsibility of the customer to monitor any changes to the content of our website.
OUR PRODUCTS
Chakao Ltd reserves the right to update product descriptions at any time and any associated specifications are approximate at the time of writing and in accordance with the guidelines of our supplier.
Whilst we have made every effort to display as accurately as possible the colours and images of our products, we cannot guarantee that your computer monitor’s display of any colour will be accurate. The images used are for demonstrative purposes only and may deviate from the actual product.
It is the customers responsibility to ensure that our products are suitable for their dietary needs regarding any potential allergens.
We reserve the right to refuse services to anyone for any reason at any time in any geographic region or jurisdiction.
Given the nature of our product, Chakao Ltd is not responsible for any products melting in transit.
We reserve the right to discontinue sales of any of our products at any time and without giving any form of notice.
CUSTOMER BILLING INFORMATION
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In an event that we make a change to or cancel an order, we will attempt to notify you by contacting you by e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We do not offer our products for resale.
YOUR PERSONAL INFORMATION
Your submission of personal information through the store is governed by our privacy policy. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.
If we suspect misuse of the website or a breach of security, we may suspend your account or simply ask that you change your password for security reasons.
ORDER PROCESSING
When placing an order from us you agree to enter a contract as set out by our terms and conditions. For any reason, we reserve the right to withdraw our services at any time, where necessary decline your order. If we decide to decline your order, we will notify you via email. You can withdraw or cancel your order per the cancellation details stated in these terms and conditions.
Any proposed delivery dates are estimates and are based on product availability and processing time. Once your order has been dispatched, the goods are now in your ownership and are therefore your responsibility. Once payment has been taken and goods are in your ownership, it is your responsibility to inspect goods received.
PAYMENT FOR GOODS
Payment can be made by any major credit or debit card or through an electronic payment account as indicated on the checkout page.
By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the checkout page. Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.
You agree not to hold us responsible for banking charges incurred due to payments on your account.
ACKNOWLEDGMENT OF ORDERS
Once you have placed an order you will be sent a confirmation detailing the contents of the order, the price of the goods and any charges associated with delivery. It is your responsibility to review the details to ensure that all information is correct.
Any changes / errors / inconsistencies must be notified to us at this time and prior to the goods being dispatched.
INVOICES
All of our orders are dispatched along with a paper invoice, and these should be kept as a record of proof of purchase.
STANDARD DELIVERY TERMS
In the unlikely event that you have not received your order within the specified timeframe, please refer to your tracking information and reach out to Royal Mail or Parcelforce for more information. If you are unable to resolve directly with either company. please contact us urgently and we will do our best to resolve.
Please be aware that it is the customers sole responsibility to notify us about lost items within 7 days of dispatch.
All customers are obliged to comply with Royal Mail or Parcelforce claim and compensation process – failure to comply with these processes will result in no refund being issued.
UK DELIVERIES
We ship with Royal Mail Tracked 48 for standard UK deliveries. Allow 2-3 working days for delivery of your order.
Royal Mail Tracked 24 is available for UK orders placed before 2.00pm GMT.
Working days are classed as Monday to Friday and do not include weekends or bank holidays.
For orders over 4kg we use Parcelforce.
Please be aware that Royal Mail Tracked 24 delivery may not be available for remote regions of the UK such as, but not limited to, the Scottish Highlands.
Any orders placed after 2.00pm GMT between Friday to Sunday will be dispatched the following working day.
When shipping to UK addresses classed as ‘offshore’ (such as but not limited to Northern Ireland, Jersey, Guernsey and the Isle of Man) we reserve the right to use the most efficient shipping methods available to us at that time.
EUROPEAN & INTERNATIONAL DELIVERY
For all European and international orders, we utilise the services of Royal Mail and Parcelforce.
Orders are usually received within 3-10 working days, depending on delivery location.
Chakao Ltd reserves the right to use the most efficient shipping methods available to us at that time.
DUTIES / CUSTOMS CHARGES / LOCAL TAXES
As we are based in the UK, if we ship to a country where duties or local taxes are payable these responsibilities lie with the customer. Please note that any associated duties are not included in the cost of the items purchased. Please note that as of 1st January 2021 this includes the EU and Ireland.
We do not accept any responsibility for duties or taxes incurred by the customer when shipping outside the UK.
CUSTOMER RETURNS / REFUNDS
In the unlikely event that you are unsatisfied and would like to return your order, please email us detailing why you are unhappy with the product, providing as much information as possible along with photographic evidence where applicable.
We do not offer returns or refunds of any opened packages due to the nature of the product.
If an order is returned to us as undelivered / returned to sender, it is the customers responsibility to pay for the cost of reshipping.
International deliveries are subject to customs clearance in the destination country and as such, we cannot provide guaranteed delivery dates.
We are not liable or any delivery delays due to circumstances outside of our control and events classed as, but not limited to, a force majeure.
Please contact your bank / credit card company if you haven’t received your refund. Note that there is some processing time before a refund is posted to your account.
WEBSITE PROHIBITED USES
In addition to other prohibitions as set forth in the terms, you are prohibited from using the site or its content:
- For any unlawful purpose.
- To solicit others to perform or participate in any unlawful acts.
- To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
- To submit false or misleading information.
- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
- To collect or track the personal information of others.
- To spam, phish, pharm, pretext, spider, crawl, or scrape.
- For any obscene or immoral purpose.
- To interfere with or circumvent the security features of the service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
LIMITATION OF LIABILITY
You agree that, to the fullest extent permitted by applicable law and save in respect of death or personal injury arising from our negligence, neither us nor any of our parents, affiliates, subsidiaries, directors, employees, shareholders, agents or other representatives shall be responsible or liable under any circumstances, for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages), or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with your use of this Website and its services.
As an online retailer our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the price of the goods contained in that order. All legally required retail information is per our detailed listings and product labels.
DISCLAIMER
Chakao Ltd and all associated employees do not claim to be nutritionists or medical practitioners. It is not intended for the information presented on the website to be an authority for medical diagnoses or nutritional advice. For symptoms of illnesses, we recommend that you seek assistance from a professional medical practitioner. For specific information on diet, we recommend you seek assistance from a qualified nutritionist.
We do not accept any liability for any loss (direct or indirect) as a result of relying on information on the website, in respect of error or omission.
If you suffer from known allergies, please read the product’s ingredients list prior to consumption. We do not accept responsibility to any adverse reactions caused by consumption of any product.
MEDIA
Chakao Ltd is the owner of all information on this website and you may not distribute, publish or reproduce information without our prior, written consent.
All images and product descriptions are the intellectual property of Chakao Ltd.
COMPLAINTS PROCEDURE
If you are unhappy with any aspect of our products and services, please get in touch with us directly and we will do our upmost to address any issues.
GOVERNING LAW
This website and our terms are governed by and construed in accordance with UK law.
You hereby agree unequivocally that any disputes arising in connection with this website or these terms shall be subject to the exclusive jurisdiction of the UK courts without exception.